FAQ

FAQ


HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards and Debit Cards
 

You can pay in advance, by credit card, PayPal or TeleCash. You can pay the invoice amount simply by advance payment and transfer the amount to us by Bank Transfer 


HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.


HOW DOES SHIPPING WORK?

Your order is shipped via DHL (UPS for Europe) from our warehouse in Egypt or our Distribution hub in Germany.


We provide tracking numbers and we do offer a 100% satisfaction guarantee.


 

WHAT IF I NEED TO RETURN SOMETHING?

No worries please contact us and we\'ll help guide you through the process to send the item back. We accept returns up to 14 days after delivery of goods.


 

CAN I CANCEL MY ORDER? 

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.


All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.